FAQs

What are the Download/Upload Speeds?

Because the service is based on a wireless 4G/5G  connection, speeds vary based on network coverage, tower proximity, and  network traffic. We have customers getting 600 Mbps who have access to 5G Towers. While we don’t guarantee speeds, we can check the  different network parameters for your service address to estimate the service quality prior to you placing your order.  In some cases we offer a free in home site survey. We are also available via email, phone and website contact form.

What if the service does not work at my location?

If the modem/router does not connect or is slower than expected, this most likely means a lack of LTE coverage/reception at your location. Regardless of the reason, our 14-Day No Risk Return Policy has you completely covered. Simply return your device for a 100% Refund.

How is this different from a Hot Spot plan from any of the major cell providers?

Our service uses a dedicated Home Internet modem/router that is more robust than a typical hotspot and therefore will deliver higher bandwidth. The major carriers only offer up to 100GB of data per month, after that is used the service will be throttled to much slower speeds, some plans even charge overages after the data limit is breached. Our service is not throttled nor do we charge overage fees.

Is this Internet service really unlimited?

For normal internet usage, YES! No more data caps! No more overages! All of our plans include unlimited high speed data for normal internet usage such as streaming music, movies, surfing, gaming and more!  However, surfing/downloading illegal content as well as data abuse is prohibited. Data abusers are those who purposefully push limits or conduct known illegal activity like Bit Torrenting etc. If you consistently use over 800+GBs/mo, that is typically considered outside of  normal internet usage and in some cases you could be asked to split your usage between two accounts. To put that into perspective the average Household in America uses approximately 600 GB/month, so just please utilize our devices with regular discretion so we can continue to  provide our members with high speed wireless internet.